FAQs (2024)


Q: What is the shelf life of your products?
A:Taho: To retain its freshness for up to 2 days, make sure to properly store it in the fridge and remove the excess water from the tub.
Soy Milk: To retain its freshness for up to 7days, make sure to properly store it in the fridge.
Chilled Taho: To retain its freshness for up to 7 days, make sure to properly store it in the fridge.

Q: How do I reheat the taho?
A:To reheat the tofu, you can either use the microwave or have it steamed.


Q: Where do you deliver?
A: We only deliver to areas of Metro Manila only.

Q:Why am I having problems when checking out my orders? ("Your cart has been updated and the items you added can't be shipped to your address")
A: First, we only deliver to areas of Metro Manila only. Second, please make sure to properly fill up everything, especially the ZIPCODE when entering your information for shipping.

Q: Do you do same-day deliveries?
A: Yes. Our shop in Sampaloc offers same-day delivery from 8am to 11am, while our shop in Greenhills offers same-day delivery from 12pm to 8pm.


Q: I have received an incomplete or damaged order, what should I do?
A: If you received a damaged or incomplete order with missing products, please email hello@soybueno.co or message us through Messenger or Instagram. Include a written explanation of the issue, and a picture of the item you received within 15 days of delivery. We're happy to deliver a replacement of the order to you.

Q: Where's your shop located?
A: Our shops are located in Sampaloc and Greenhills. For more details, you may check https://soybueno.co/pages/store-location.

Q: Do you offer catering services for events?
A: Yes, we provide catering services for events of various sizes. Please contact us for more information and to discuss your specific requirements.

We stand by our quality and freshness of our products. If your fresh taho does not meet our standards, please email us a picture of your product and we will replace or refund those items.

FAQs (2024)


How do you write FAQ answers? ›

Keep it Simple & Organized

So, keep your solutions brief and to the point. Ruthlessly chop down any overly wordy answers, and break-up longer answers into easy to consume paragraphs. Instead of stuffing as many answers as possible onto a single page, think about breaking up your FAQ section into skimmable sections.

How long should FAQ answers be? ›

How long should my FAQ answers be? As short as possible while still answering the question. If you find your response drags on, you can always split one set into multiple sections. Alternatively, you can end your short answer with a link to another page with full-length legalese.

How do you respond to FAQs? ›

How To Handle FAQs Effectively
  1. Keep the structure logical, clear, and simple.
  2. Make sure the answers are straightforward and concise.
  3. For detailed explanations, provide a link to a guide or article.
  4. Regularly update questions and answers with new information.
  5. Organize questions into categories.
  6. Provide a search bar.

What are basic FAQ questions? ›

What is General FAQ? It is a collection of common questions and answers not specific to a product, feature, or service. They usually cover payment policies, how to contact customer support, and refund policies.

How do you answer Q&A effectively? ›

Here are 17 tips to keep in mind when preparing to answer difficult questions effectively and constructively:
  1. Prepare for tough questions. ...
  2. Pause before responding. ...
  3. Monitor your body language. ...
  4. Reword the question. ...
  5. Take more time if you need to. ...
  6. Acknowledge the other person's emotions. ...
  7. Answer a portion of the question.
Jun 9, 2023

How effective are FAQ pages? ›

FAQ pages aren't only beneficial for customers; they're a game-changer for your business. Take a look at the benefits they bring to the table: They serve as an indispensable resource for addressing common queries, significantly reducing the influx of repetitive customer inquiries.

Do FAQs have to be questions? ›

Your FAQ information doesn't necessarily have to appear in the traditional question-and-answer format. That format is useful when customers look up their problems on a page, but your goal is to address the problem before the customer ever experiences it.

How to optimize FAQ? ›

How Do You Create SEO-Friendly FAQ Pages?
  1. Compile the most common questions users have.
  2. Provide complete, concise answers to those questions.
  3. Format your FAQ pages for user experience (UX)
  4. Optimize the title tag and meta descriptions for your FAQ pages.
  5. Markup your page with FAQ schema.
Sep 2, 2020

Why is FAQ important? ›

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service.

How do you formulate FAQs? ›

Step-By-Step Guide To Write An Effective FAQs Page
  1. Step 1: Identify Your Target Audience. ...
  2. Step 2: Determine The Most Commonly Asked Questions. ...
  3. Step 3: Organize Your Questions Into Categories. ...
  4. Step 4: Write Clear And Concise Answers. ...
  5. Step 5: Use Proper Formatting Techniques. ...
  6. Step 6: Update the Page Regularly.
Apr 18, 2023

How should a FAQ page look? ›

An effective FAQ page should include a clear and concise introduction, questions and answers divided by categories, links to additional resources, and a search function to help visitors quickly find the answers they are looking for.

What is frequently asked in an FAQ? ›

A frequently asked questions (FAQ) list is often used in articles, websites, email lists, and online forums where common questions tend to recur, for example through posts or queries by new users related to common knowledge gaps.

What is the standard FAQ format? ›

The FAQ format is straightforward — it should include your customers' most asked questions, written from the point of view of your customer. Some pro tips to keep in mind when writing your FAQ page: Look at your competitors' FAQ landing pages. Chances are, their customers are asking similar questions to yours.

What is FAQ process? ›

An FAQ (Frequently Asked Questions) page is a key part of a knowledge base because it addresses the most common questions customers have and is useful to customers at all stages of the customer journey. FAQs start with a question and then answer it concisely.

How do you write a question answer format? ›

To format questions and answers in APA format:

Use the correct punctuation at the end -- a question mark if the prompt is a question; a period if it is a statement. Use double spacing and one inch margins. Separate the answer from the question by beginning the answer on a new line. Always answer in complete sentences.

How do you write a question answer? ›

6 Proven Tips for Writing Impactful Answers
  1. Make use of the extra 15 minutes provided. ...
  2. Attempt question in the right order. ...
  3. Underline important words. ...
  4. Answer only one question in 'or' questions. ...
  5. Maintain clarity and neatness. ...
  6. Write to the point precise answers.
Feb 21, 2024

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